AirAsia has introduced a number of measures to help protect the health of passengers and staff members. The low-cost carrier, which resumed domestic operations in Malaysia on 29 April, is planning step by step to increase its flights amid the ongoing global COVID-19 pandemic.
The airline says it’s working closely with regulators, local governments, civil aviation and health authorities, as well as the World Health Organisation (WHO) and the International Civil Aviation Organisation (ICAO), and adhering to their expert recommendation.
Passengers are required to bring their own mask and wear it before, during, and after the flight, as well as throughout check-in and bag collection. Anyone without a mask will be denied boarding.
Only one piece of cabin baggage is allowed per passenger, and all customers are advised to arrive at the airport 3 hours before departure to allow enough time for all necessary processes to take place.
AirAsia new health & safety measures Pre-flight:
Temperature screening will happen at different checkpoints, including boarding gates
Cabin crew will undergo temperature checks after every shift
The aircraft cabin will be disinfected via aerosol spraying before departure of all flights
Social distancing will be determined with floor markers at queuing areas, including check-in counters and kiosks
Hand sanitizers are going to be available for guests and staff
Alternate check-in counters will be opened to keep social distancing
Pre-flight briefings on safety and hygiene are conducted for all boarding cabin crew to make sure they’re consistently following the foremost up-to-date recommendation
Contactless web and mobile check-in will facilitate to reduce surface and physical contact in the check-in and boarding processes
New health & safety measures Inflight:
All AirAsia aircraft are fitted with HEPA filters, which filter out particles and airborne contaminants
All cabin crew will wear protective equipment as well as masks and gloves
Food safety – all meals are produced and packaged hygienically following strict food safety requirements; all production staff will regularly be monitored on COVID-19 guidelines, and cabin crew handling menu items will wear disposable gloves
Cabin crew are trained to assist with any medical situation inflight including identification and isolation of anyone onboard who may feel unwell
Temperature checks will occur before arrival to destinations where temperature screening is mandatory
New health & safety measures Arrival:
Health declaration forms will be handed out to be filled out before or on arrival
Transit passengers will be asked to stay at the airport
Thermal screening will take place upon arrival
Mandatory quarantine may take place as per laws at the destination country
In addition, all aircraft will undergo disinfection including a deep clean using cleaning agents in accordance with the Airbus Aircraft Maintenance Manual (AMM) performed by a professional cleaning team. every night stop, aircraft undergo a thorough two-hour cleaning process, in compliance with instructions from health authorities.